TERMS OF SERVICE

Rawnsley Plastic Surgery

Effective Date: November 3, 2025

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE OR OUR SERVICES.

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Rawnsley Plastic Surgery, Jeffrey Rawnsley, M.D. ("we," "us," "our," or the "Practice") governing your use of our website at drrawnsley.com (the "Website") and any services provided by our Practice.

By accessing or using our Website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or services.

1. MEDICAL DISCLAIMER

THE INFORMATION PROVIDED ON THIS WEBSITE IS FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE.

1.1 No Doctor-Patient Relationship

Use of this Website and communication through online forms, email, or other electronic means does not create a doctor-patient relationship. A formal doctor-patient relationship is established only after:

You have been evaluated in person by Dr. Rawnsley
You have signed a patient consent form
Dr. Rawnsley has agreed to provide you with medical treatment

1.2 Individual Results May Vary

All surgical and non-surgical procedures carry risks and potential complications. Individual results may vary significantly based on:

Individual anatomy and healing characteristics
Pre-existing medical conditions
Lifestyle factors and post-operative care compliance
Other factors beyond our control

Before/after photographs and testimonials represent individual experiences and are not guarantees of results.

1.3 Emergency Medical Situations

This Website is not intended for medical emergencies. If you have a medical emergency, immediately call 911 or go to the nearest emergency room.

2. WEBSITE USE AND RESTRICTIONS

2.1 Eligibility

By using this Website, you represent that you are at least 18 years of age or accessing the Website under the supervision of a parent or legal guardian.

2.2 Prohibited Uses

You agree not to:

Use the Website for any unlawful purpose or in violation of any laws
Attempt to gain unauthorized access to any portion of the Website
Interfere with or disrupt the Website or servers
Transmit viruses, malware, or other harmful code
Collect or harvest user information without consent
Use automated systems or software to extract data (scraping)
Impersonate any person or entity
Submit false or misleading information

3. INTELLECTUAL PROPERTY RIGHTS

3.1 Ownership

All content on this Website, including but not limited to text, images, photographs, videos, graphics, logos, and software, is the property of Rawnsley Plastic Surgery or its licensors and is protected by copyright, trademark, and other intellectual property laws.

3.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. This license does not include the right to:

Reproduce, distribute, or publicly display any content
Modify or create derivative works
Use content for commercial purposes
Remove any copyright or proprietary notices

3.3 Patient Photos and Testimonials

Before/after photographs and patient testimonials are the property of Rawnsley Plastic Surgery. These materials may not be copied, reproduced, or used without our express written permission. Patients who have provided consent for use of their images retain no ownership rights to the photographs.

4. CONSULTATION AND APPOINTMENT POLICIES

4.1 Consultation Requests

Submitting a consultation request through our Website does not guarantee an appointment. We reserve the right to decline consultation requests at our discretion.

4.2 Cancellation Policy

Appointments must be cancelled at least 48 hours in advance. Failure to provide adequate notice may result in a cancellation fee. Repeated no-shows or late cancellations may result in termination of the doctor-patient relationship.

4.3 Consultation Fees

Consultation fees are non-refundable and must be paid at the time of service unless other arrangements have been made in advance.

5. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW:
IN NO EVENT SHALL RAWNSLEY PLASTIC SURGERY, DR. JEFFREY RAWNSLEY, OR ANY OF OUR EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH:

Your use or inability to use the Website
Any content obtained from the Website
Unauthorized access to or alteration of your transmissions or data
Any third-party conduct on the Website
Any other matter relating to the Website

This limitation of liability applies regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, and even if we have been advised of the possibility of such damages.

6. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Rawnsley Plastic Surgery, Dr. Jeffrey Rawnsley, and our officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney's fees) arising out of or relating to:

Your violation of these Terms
Your violation of any rights of another party
Your use or misuse of the Website
Any content you submit to or through the Website

7. DISCLAIMERS

7.1 "As Is" Basis

THE WEBSITE AND ALL CONTENT, MATERIALS, AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

7.2 No Warranties

We disclaim all warranties, including but not limited to:

Warranties of merchantability or fitness for a particular purpose
Warranties that the Website will be uninterrupted or error-free
Warranties regarding the accuracy or completeness of content
Warranties that the Website will be free from viruses or harmful components

8. THIRD-PARTY LINKS AND CONTENT

Our Website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damage or loss caused by your use of any third-party content.

9. PRIVACY

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and disclosure of your personal information.

10. COMMUNICATIONS

10.1 Electronic Communications

By using our Website or providing us with your email address, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

10.2 No Confidentiality

Communications sent through the Website's contact forms or general email are not confidential and are not protected by doctor-patient privilege until a formal doctor-patient relationship is established.

11. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time at our sole discretion. If we make material changes, we will notify you by posting the updated Terms on the Website with a new effective date. Your continued use of the Website after any modifications indicates your acceptance of the updated Terms.

12. TERMINATION

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use the Website will immediately cease.

13. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in Los Angeles County, California, and you hereby consent to the personal jurisdiction and venue therein.

14. DISPUTE RESOLUTION

14.1 Arbitration Agreement

Any dispute arising out of or relating to these Terms or the use of the Website shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitration shall be conducted in Los Angeles County, California.

14.2 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14.3 Exception

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

15. MISCELLANEOUS

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rawnsley Plastic Surgery regarding the use of the Website and supersede all prior agreements and understandings.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

15.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.

15.5 Survival

The provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

16. CALIFORNIA RESIDENTS - PROPOSITION 65

Certain medical devices, pharmaceuticals, and other products used in our practice may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. For more information, visit www.P65Warnings.ca.gov.

17. ACCESSIBILITY

We are committed to making our Website accessible to individuals with disabilities. If you have difficulty accessing any part of our Website, please contact us, and we will work with you to provide the information you seek through an alternate means.

18. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

Rawnsley Plastic Surgery
Attn: Website Administrator
10921 Wilshire Blvd, Suite 611
Los Angeles, CA 90024
Phone: (310) 570-0244
Email: info@drrawnsley.com
Website: drrawnsley.com

ACKNOWLEDGMENT AND ACCEPTANCE

BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

Last Updated: November 3, 2025